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Press Release

Payers Use AI Technology to Deny Claims. Now Michigan Providers Can Use It to Fight Back

November 10, 2026
Payers Use AI Technology to Deny Claims. Now Michigan Providers Can Use It to Fight Back

Payers Use AI Technology to Deny Claims. Now Michigan Providers Can Use It to Fight Back.  Joyn Health and PromptWrx are partnering to bring payer-insider AI to Michigan practices.

Joyn Health and PromptWrx announced a partnership to help Michigan provider organizations recover revenue lost to denials, underpayments, and increasingly complex payer rules. The collaboration pairs Joyn’s Claims Defender platform with PromptWrx’s Reve AI for Revenue Cycle, which was built by former payer executives who know exactly how provider claims get adjudicated, and denied.

Payer denials have become the top financial threat facing provider revenue cycles. In a 2025 Healthcare Financial Management Association (HFMA) survey, nearly half of revenue cycle leaders named rising commercial claim denials as their No. 1 threat, and most also reported difficulty managing the cumbersome appeal process.

  • Joyn Health brings deep knowledge of Michigan’s healthcare landscape, along with operational guidance and hands-on revenue cycle support for independent providers with its Claim Defender technology and staff expertise. 

  • PromptWrx brings the payer’s perspective. Its founders, former payer executives, designed Reve to level the playing field by modeling how payer policies, contracts, and adjudication logic drive reimbursement decisions, and then using that insight to support prior authorization, claim submission, denial management, and appeals.

Together, Claims Defender and Reve AI analyze payer contracts, fee schedules, remittances, denial data, and active payer policies to help providers:

  • Uncover hidden underpayments and conflicts with payer policy

  • Determine which claims to correct, appeal, or strategically write off

  • Generate appeals backed by specific contract terms and payer policy citations

  • Track denial patterns, appeal outcomes, and recovered revenue over time

“Independent providers are operating in an environment where payer rules are increasingly complex and nearly impossible to manage manually,” said Joseph Gough,  CEO of Joyn Health. “By combining Joyn’s provider expertise with PromptWrx’s payer-side intelligence, we’re giving Michigan practices a clear picture of what’s happening to their claims and the evidence they need to act.”

“Providers shouldn’t have to fight payer-scale technology with manual processes,” said John Utz, of PromptWrx. “Our Reve AI engine brings contract terms, payer policies, millions of guidelines and rules, claim data, and supporting evidence together so teams can act faster and focus where they’ll have the greatest financial impact. Partnering with Joyn puts that intelligence directly into the hands of Michigan providers.”

A New Advantage for Michigan Providers

By combining provider-side expertise with technology built from an insider understanding of payer operations, Joyn Health and PromptWrx are helping Michigan practices move from reactive denial management to informed, proactive revenue protection, fewer missed opportunities, stronger appeals, and more revenue where it belongs.   

See what payer-side intelligence can do for your revenue cycle, and find out what revenue you may be leaving behind. Contact Todd Sabath, PromptWrx CRO at Todd todd@promptwrx.com or Joseph Gough, Joyn Health CEO at joe@towndocinc.com.